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General Patient Information

Complaints Procedure

We make every effort to give the best service possible to everyone who attends our practice. However we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly and as amicably as possible. Simply contact the Practice Manager, or in their absence the senior receptionist, as soon as possible and they will set the necessary procedure in motion. 

Further written information on the complaints procedure is available on request.

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Comments and Suggestions

Townhead Medical Practice is committed to giving the best possible service and welcomes feedback from patients and visitors.

All feedback is taken seriously and used to improve services for patients. The care of patients raising concerns will not be affected in any way and will continue to be our highest priority.

Please let us have your comments both positive and negative by sending them to

Your comments will help us to maintain our high standard of service.